- This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you or provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
- We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
- Our policy complies with Malta law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your data. We do this now by requesting that you read the information provided at www.syrdigital.com.
- Except as set out below, we do not share, sell, or disclose any information collected through our website to a third party.
The basis on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information and notify you of each category’s basis.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes, then if required by law, we shall notify you of the change and any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you.
- When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
- In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
- We may use it in order to:
- verify your identity for security purposes
- sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services and how to obtain the most from using our website
- We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
- Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance concerning a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
- We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent.
- Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including [job opportunities and] our products and services, you provide your consent to us to process information that may be personal information.
- Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.
- Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
- Suppose you have given us explicit permission to do so. In that case, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
- We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
- You may withdraw your consent at any time by instructing us [email protected] – if you do so, you may not be able to use our website or our services further.
Information we process for legitimate interests.
- We may process the information on the basis there is a legitimate interest, either to you or to us, of doing so.
- Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
- For example, we may process your data on this basis for:
- record-keeping for the proper and necessary administration
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
Information we process because we have a legal obligation.
- We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.
- For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation, such as a search warrant or court order.
- This may include your personal information.
Specific uses of information you provide to us
Information provided on the understanding that it will be shared with a third party
- Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
- Examples include:
- posting a message/comment to our forum or blog
- tagging an image
- clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
- In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
- We do not specifically use this information except to allow it to be displayed or shared.
- We do store it, and we reserve a right to use it in the future in any way we decide.
- Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
- Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete the personal information that you have posted. You can request by contacting us at [email protected]
Complaints regarding content on our website
- We attempt to moderate user-generated content, but we cannot always do so as soon as that content is published.
- If you complain about any of the content on our website, we shall investigate your complaint.
- If we feel it is justified or believe the law requires us to do so, we shall remove the content while we investigate.
- Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours or that of the person who posted the content that offends you.
- If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Job application and employment
- If you send us information in connection with a job application, we may keep it for up to years in case we decide to contact you at a later date.
Sending a message to our support team
- When you contact us, whether by telephone, through our website, or email, we collect the data you have given to us to reply with the information you need.
- We record your request and our reply to increase the efficiency of our business.
- We keep personally identifiable information associated with your messages, such as your name and email address, to track our communications with you to provide a high-quality service.
- Cookies are small text files placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
- Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely.
- Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to keep you signed in our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
Personal identifiers from your browsing activity
- Requests by your web browser to our servers for web pages and other content on our website are recorded.
- We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our websites, such as the type of computer or device and the screen resolution.
- We use this information in aggregate to assess the popularity of our web site’s web pages and how we perform in providing content to you.
- If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Our use of re-marketing
- Re-marketing involves placing a cookie on your computer when you browse our website to be able to serve you an advert for our products or services when you visit some other website.
Disclosure and sharing of your information
Information we obtain from third parties.
- Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
- No such information is personally identifiable to you.
Third party advertising on our website
- Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
- We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
- To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and allowed us to refund their money.
Data may be processed outside the European Union
- Our websites are hosted in Europe.
- We may also use outsourced services in countries outside the European Union in other aspects of our business from time to time.
- Accordingly, data obtained within Malta or any other country could be processed outside the European Union.
- For example, some of our website’s software may have been developed in the United States of America or in Australia.
- We use the following safeguards with respect to data transferred outside the European Union:
- The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
- the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
- we comply with a code of conduct approved by a supervisory authority in the European Union
Access to your information
Access to your personal information
- At any time, you may review or update personally identifiable information that we hold about you by signing in to your account on our website.
- To obtain a copy of any information not provided on our website, you may send us a request at [email protected]
- After receiving the request, we will tell you when we expect to provide you with the information and whether we require any fee for providing it to you.
Removal of your information
- If you wish us to remove personally identifiable information from our website, you may contact us at [email protected]
- This may limit the service we can provide to you.
Verification of your information
- When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Use of site by children
- We do not sell products or provide services for purchase by children, nor do we market to children.
- If you are under 18, you may use our website only with consent from a parent or guardian.
- We collect data about all users and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
- Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
Encryption of data sent between us
- We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
- Whenever information is transferred between us, you can check that it is done using SSL by looking for a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.
How you can complain
- If a dispute is not settled, we hope you will agree to attempt to resolve it by engaging in good faith with us in mediation or arbitration.
- If you are in any way dissatisfied with how we process your personal information, you have a right to complain.
The retention period for personal data
- Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
Compliance with the law
- However, ultimately it is your choice as to whether you wish to use our website.
- We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.